ABOUT THE AUTHOR

Neal Woodson is a coach, teacher, mentor, writer, blogger, speaker, and self-proclaimed crusader on a mission to end the misery that infects so many lives in today’s workplaces and customer spaces. He has 35 years of experience across a range of environments, including restaurants, retail, education, and over 20 years in the event technology industry where he helps managers and line-level team members collaborate in driving service excellence.

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He has earned invitations to speak, teach, and coach in a multitude of settings with a variety of audiences from executives to warehouse workers to college students. His areas of expertise include customer and employee experience optimization, leadership development, culture change, coaching, and training.

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He enjoys golf, travel, music, art, and good food and drink. He also spends time cheering on his son as he plays lacrosse and his daughter as she rides horses. He lives in Baltimore, MD with his wife Amanda.

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To learn more, join him on LinkedIn and Twitter, where he contributes regularly, as well as his website, nealwoodson.com.